FAQ - Luvviu UK
🌸 Frequently Asked Questions – Luvviu UK
🛍️ Orders & Shipping
📦 Where do your products ship from?
We work with trusted suppliers in the UK and abroad. Most orders to UK addresses are shipped from local fulfilment centres to ensure faster delivery.
⏱️ How long does delivery take?
UK orders typically arrive within 5–15 business days. You’ll receive a tracking link as soon as your order is dispatched.
🚀 Do you offer express shipping?
Yes! At checkout, you can select Express Delivery (2–4 business days) for eligible items.
💳 Payments & Pricing
💰 What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely processed.
🇬🇧 Will I be charged customs or import fees?
For UK customers, no customs fees apply on locally shipped items. For international items, any applicable fees will be clearly stated before checkout.
🔄 Returns & Refunds
🔙 What is your return policy?
You may return unused items within 30 days of delivery. Just email us at luvviu@gmail.com and we’ll guide you through the process.
💔 My item arrived damaged. What should I do?
We’re truly sorry! Please send a photo to luvviu@gmail.com within 7 days of delivery, and we’ll send a replacement or issue a refund.
🧸 Product Information
👶 Are your products safe for babies and children?
Absolutely. All Luvviu items are made with hypoallergenic, non-toxic materials and meet UK safety standards.
🎁 Do you offer gift wrapping or personalised messages?
Yes! You can add a gift note at checkout. We also offer premium gift wrapping for select items.
📦 Dropshipping Transparency
🌍 Is Luvviu a dropshipping store?
Yes — and proudly so. Dropshipping allows us to offer a wider range of products while keeping prices fair. We only work with vetted suppliers who meet our quality and delivery standards.
📬 Why did my order arrive in separate packages?
To speed up delivery, we sometimes ship items separately from different warehouses. You’ll receive tracking info for each package.